Last updated: 27 December, 2022
This version in effect since: 26 January, 2023
In this document, Moonwalk Games explains how is information collected from you and how is it secured to ensure your privacy.
This document explains:
a) the information we collect from you when you use our services,
b) where that information is stored and how is it protected,
c) how is that information useful to us,
d) your rights in relation to that information.
THE INFORMATION WE COLLECT
When you sign up for, download, use or play the Moonwalk services then we will collect certain information from you. The information that we collect varies depending on the particular Moonwalk services used, but this may include:
a) Device Technical Details. When you use, play or access the Moonwalk services, we or third parties on our behalf may collect technical details about the device you are using, including: internet and/or network connection (including IP address); MAC address, any console device identifier; your operating system, browser type or other software; and your hardware or other technical details.
b) Your Activities. When you use, play or access the Moonwalk services, we or third parties on our behalf (predominantly Unity Technologies) may collect details of how you use our services, including: metrics information about when and how you use the services; traffic data; language preferences; in-app purchases; 'achievements'; scores; gameplay statistics; time spent playing; progress; and your geographical location data.
c) Your Communications. If you contact us (e.g. via email or call for customer support) or post in chat sessions, forums or other areas of the Moonwalk services, we may collect and maintain a record of your contact details and the content of your communications.
d) User Accounts and Newsletters. To access certain Moonwalk services (e.g. games or forums) you may need to create a user account. Or if you sign up to a newsletter, you will be asked to provide us with certain information. This will be displayed to you at the time you start to use the applicable Moonwalk services (e.g. when you sign up for a newsletter) and may include your name, username, age, birthdate, a photo or avatar, email address, country of residence and contact information.
e) Third-Party Accounts. In certain circumstances, you may be able to log into certain Moonwalk services via third party accounts (e.g. Facebook, Google, Twitter). If you choose to do so, you are asked to share certain information with us (the exact information will depend on the particular third party account displayed to you on the permissions page when you attempt to log in, but may include your name, location, gender, birth date, email address, photo, profile URL and friends list).
Some of the information types referred to above may be collected on an aggregated or anonymised (e.g. hashed) basis, or we may use it or share it in an aggregated or anonymised way, for research or analysis into the way our services operate and are used.
As for the collection and storage of payment details, the processing and storage of payment details is a matter for the relevant platform and the applicable payment methods/processors. We will not receive, process or store any of your payment details. This is because the payment transactions themselves are completed through the relevant platforms (Steam, itch.io, Microsoft Store, Apple Mac App Store, Google Play Store, Apple iOS App Store, etc.) via the user account you have associated with that platform account. If you make in-app purchases within a Moonwalk Games game or product, we are notified by the payment processor once a transaction takes place but we will not receive any of your actual payment details.
As for the cookies, we and third parties on our behalf also collect information about you via cookies and other tracking technologies. The cookies used in our websites are run and maintained by Israel-based company Wix.com Ltd., whose services currently power our websites.
STORAGE OF INFORMATION
All information we hold is stored on our secure servers which we own or license from appropriate third parties. We use industry-standard procedures and security standards to prevent unauthorised access to our servers, however no online service or website can be completely secure, so please protect the account information in your possession as well.
USING THE INFORMATION
We will use your information to run, maintain and improve the Moonwalk services as well as to communicate with you (e.g. with newsletters or emails). Sometimes we may share information with partners in order to run our services.
We may use the information above in order to:
a) Perform our agreement with you: provide the Moonwalk services to you, including: to carry out our obligations arising from any contracts between you and us; allow you to participate in interactive features of the Moonwalk services when you choose to do so; and provide you with chat functionality and other communication systems.
b) For our legitimate commercial interests: monitor the performance of the Moonwalk services; ensure that the Moonwalk services are presented in the most effective manner for you and your device(s); enforce our Terms of Service and other policies; notify you about changes to the Moonwalk services; provide, maintain, protect and improve the Moonwalk services; and to protect Moonwalk Games and Moonwalk services users.
c) Comply with our legal obligations: where we are required to do so by law; and comply with intellectual property protection obligations we have under applicable laws including the Copyright Amendment Act 2012.
d) Based on consent: provide you with marketing information about products or services that you request from us or which we feel may interest you where you have asked us to do so; and send you push notifications on mobile devices where you have agreed to this.
We will never share your information with third parties for their own marketing purposes without first obtaining your consent.
We may engage third-party service providers in the course of providing the Moonwalk services to you (e.g. data storage, server hosting, customer and technical support, game analytics etc) which may require them to access your information on our behalf. We will ensure there are appropriate contractual arrangements in place with any such third-party service providers to protect your information. Those third parties may also collect some information directly from you (e.g. IP address, unique identifiers etc) subject to their own privacy policies.
We may share your information within the Moonwalk Games company group for the purpose of providing the Moonwalk services.
You have the option to share your own personal information with others parties, in which case it will be governed by those parties’ own privacy policies – make sure to read them all carefully.
YOUR RIGHTS REGARDING THE INFORMATION
You have certain rights regarding the information which is collected from you:
a) You can ask us to stop processing your personal information. You have the right to ask us not to process your personal information for marketing purposes. You can change your email settings to unsubscribe from email communications.
b) Certain rights depend on your location. Depending on where you live, you may have additional privacy rights. For example, in the EU (particularly under the GDPR), you have the right to access and obtain a copy of your personal data we possess; you have the legal right to ask us to rectify/correct your personal data; and you may have the legal right to contact us to request that we delete your personal data from our system. We will use commercially reasonable efforts to honour your request, but we may decline requests that are unreasonably repetitive, are disproportionate, infringe the privacy of others or as otherwise permitted by law. Please note though that by withdrawing your consent or otherwise objecting to certain processing of your information, certain Moonwalk services may no longer function properly or be completely unavailable to you.
c) How to exercise these rights. If you would like to exercise any of these rights or have any queries regarding them, please contact us at firstname.lastname@example.org.